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Our Customer Care professionals are here to help you with all your questions and concerns.

Please check the following answers to the frequently asked questions. If you need further information you can contact us by phone or email.

FREQUENTLY ASKED QUESTIONS

How do I reserve my hotel room?
The reservation process we have established is very simple. After you have selected the destination, dates you would like to stay and room type(s), you will need to click the "Search" button in order to see what hotels are available on your dates and their rates. You may either click the "Book" button to begin the reservation process or review hotel details by clicking "Hotel Information". After selecting your desired hotel you will be taken to a "Secure Reservation Request" form. There you will need to review the "Reservation Information" and fill in the form with your traveler information. In the form, you can also provide your credit card details in order to speed up the confirmation process or choose to call or fax in the information. This is all you have to do to complete your reservation request and our travel professionals will respond in 24 hours for the finalization of your booking.

How do I know my reservation is confirmed?
We will send you a confirmation email after you complete your reservation. This email will include the dates of your reservation and the price. You may also confirm your reservation online by accessing.

What about the special discounts?
We negotiate contracts with thousands of individual hotels in advance for volume purchases. As a result, we are able to get great rates and we can offer great prices to consumers.

How do I make a reservation for someone else?
To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address.

Which credit cards are accepted?
We are currently accepting MasterCard and Visa.

Can I make a reservation any other way besides on the Internet?
Yes, you can call us Tel:(+90 212 247 3369) (+1 305 831 4943) (+44 207 870 6806) Fax +90 212 247 3385, +1 305 675 7667, +1 208 575 2894 or +44 207 900 2960 or just send us an e-mail to sales@djehotels.com with details of your reservation period and also inform hotel name

Do you charge fee for hotel reservations?
No, making hotel reservations through our websites is free of charge. The rate you see is the final rate you pay.

What do I need to provide when I go to check into the hotel?
After your credit card is approved you will be issued with your hotel voucher via e.mail which you will need to print out, present and sign upon checking into the hotel.

Is the rate on the website per person or per room?
The rate is always per room and per night. The rate will reflect the number of persons you have entered on the Search Form. Room rates are arranged according to the number of guests in the room, please make sure that you enter the exact number of guests.

Are any meals included in my hotel reservations?
We display the rooms' board type (bed only, bed and breakfast, half-board, all inclusive, ultra all inclusive, ...) in your search results.

For any questions, please contact our customer service staff at sales@djehotels.com. In the message be sure to include your full name, dates of travel, a daytime phone number, and your booking number, if available. You can also call us by phone.
Tel:(+90 212 247 3369) (+1 305 831 4943) (+44 207 870 6806) Fax +90 212 247 3385, +1 305 675 7667, +1 208 575 2894 or +44 207 900 2960